Last Updated:November 17, 2023

Dear Users,

Welcome to the "Starloom" service provided by Exa Lab Limited. We value your privacy and are committed to protecting your personal information with the highest standards. This Privacy Policy details how we handle your personal information when you use our website, applications, and services. Please note that this policy does not apply to business product content that we process on behalf of clients, such as our API services.

Information We Collect, How We Use It, and Legal Basis for Processing

Account Information:We collect your email address to create an account and verify your identity. We may use this information to communicate with you about your account, fulfilling our contractual obligations to you.

Device Information: We collect details about your device type and operating system for analytics and troubleshooting product issues, fulfilling our contractual obligations to you.

Subscription Billing Data: When you subscribe to Starloom, we use third-party service providers to collect and process your billing information. Our billing providers may collect information such as your name, billing address, credit or debit card details, phone number, and email address. This processing is necessary to fulfill our contractual obligations to you.

User Research:We may ask for your help in testing new features or participating in surveys to enhance your Starloom experience. Participation is voluntary, and the data collected is anonymous. With your consent, we may use your personal information to communicate with you.

Interactions with Starloom:Third-party providers and bot developers may receive detailed information about your interactions with Starloom (including chat content, likes, etc.) to provide and generally improve their services. They may process this information for legitimate business interests. Your Starloom account information (e.g., username and email) will not be shared with any third-party law or developer.

Policy for Children

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will immediately delete such data from our systems. If you are aware or have reason to believe that a child has provided us with personal information through our services, please contact us using the details provided in the "How to Contact Us" section, and we will remove the information from our database.

Changes to Our Policy

We may modify this policy at any time without prior notice. Changes may apply to any personal information we already hold, as well as any new personal information collected after the policy modification. If we make changes, we will notify you by updating the date at the top of this policy. If there are any significant changes to how we collect, use, or disclose your personal information, we will provide more advanced and prominent notice affecting your rights under this policy. Unless local laws where you reside state otherwise, your continued access or use of our services after receiving the notice of changes implies your acknowledgement and acceptance of the updated policy.

Additionally, we may provide real-time disclosures or other information about specific parts of our services regarding the handling of personal information. Such notices may supplement this policy or offer you additional choices about how we handle your personal information. If you do not agree with any changes to this policy, you should stop using the services and cancel your account as described above.

Please remember, any information you provide to bots on Starloom will be shared with third-party LLM providers and developers supporting the bots, and sensitive personal information (like credit card details, social security information, etc.) need not be shared with the bots. For more information about LLM providers and bot developers, please refer to the respective bot profiles.

How to Contact Us?

If you have any questions about this Privacy Policy, please contact us at [email protected].